Privacy & Cookie Policy

Information we collect

We collect information in three primary ways. Information you provide through a quote, availability, contact, or transportation request may include:

• Name, phone number, email address, and preferred contact method.
• Event or wedding date, pickup location, destination or venue, requested stops, approximate passenger count, vehicle preference, and service or event type.
• Transportation details and information you include in a message or other free-form field.

Website, technical, and analytics information

Our website may automatically process limited technical information necessary to operate, secure, and improve the website, including browser and device information, page and referring-page information, date and time of access, source page, campaign or referral information, network and security information, and information used for spam prevention and rate limiting.

Limited IP-address-derived or similar technical signals may be processed for website security, fraud prevention, spam prevention, and abuse control.

If you give permission through our cookie preferences, we may use Google Analytics to understand how visitors use our website. Analytics information may include pages viewed, referral source, device type, approximate geographic information, interaction events, and similar website-usage information. VIP Stars Limo does not intentionally send customer names, email addresses, phone numbers, or free-form form messages to Google Analytics.

Please do not submit sensitive information that is not necessary for us to respond to your transportation request.

How information is used

We do not use information submitted through our quote forms to create unrelated marketing profiles without additional notice or consent where required.

• Respond to transportation and availability requests and contact you regarding your inquiry.
• Determine appropriate vehicle or service options and coordinate requested transportation.
• Maintain records related to inquiries and customer communications.
• Operate and improve the website and diagnose website or form problems.
• Prevent spam, abuse, fraud, and unauthorized activity and maintain system security and reliability.
• Measure website and advertising performance when permitted and understand how customers discover and use the website.
• Comply with applicable legal obligations and protect the rights, safety, and property of VIP Stars Limo, our customers, and others.

How we share information

We may disclose information to service providers that assist us with operating the website and responding to inquiries. These providers may supply website hosting and deployment, database and data storage, transactional email delivery, website monitoring, analytics and measurement, spam and automated-abuse prevention, infrastructure, and security services.

Our current technology providers may include Vercel, Neon, Resend, Cloudflare, Google, and monitoring providers used to operate the website. These providers process information according to their own agreements, privacy practices, and the services they provide to us.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect legal rights, investigate fraud or security incidents, or protect the safety of individuals. We do not sell customer contact information submitted through our website.

Email communications

When you submit a transportation request, information from that request may be transmitted by email so that VIP Stars Limo can respond. We use a transactional email provider to deliver these operational communications.

Submitting a transportation request does not automatically enroll you in a promotional email list.

Cookies and similar technologies

The website may use cookies or similar browser technologies for different purposes. Essential and security technologies operate website functionality, protect forms, prevent automated abuse, maintain website security, and remember necessary technical state.

For example, we use Cloudflare Turnstile to help determine whether a form request is being submitted by a legitimate visitor rather than automated software.

With your permission, we may use Google Analytics to measure website usage and performance. Analytics may use cookies or similar identifiers. If you decline analytics, the website should continue to provide its core functionality, although our ability to measure website usage may be reduced.

Advertising measurement

VIP Stars Limo may advertise through services such as Google Ads. When analytics or advertising measurement is enabled with your permission, limited website interaction and conversion information may be used to measure whether advertising resulted in website activity.

We do not intentionally send names, phone numbers, email addresses, or customer-written messages from quote forms to advertising or analytics platforms through website analytics events. Advertising campaigns do not guarantee availability, pricing, booking, or transportation services.

Your cookie choices

You may use the website’s privacy settings to accept or decline optional analytics technologies. You may also delete or block cookies through your browser settings. Blocking certain essential technologies may affect website security or functionality.

Google also provides tools for controlling or disabling Google Analytics measurement.

Do Not Track and browser privacy signals

Some browsers provide a “Do Not Track” or similar setting. Because there is not one universal technical standard governing how all websites must respond to traditional Do Not Track signals, a Do Not Track signal by itself does not currently change the operation of this website.

You may instead use the privacy settings provided by the website to control optional analytics technologies. If our data practices change in a way that requires recognition of additional legally mandated opt-out preference mechanisms, we will update our systems and this policy as appropriate.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, managing customer and transportation records, maintaining business records, resolving disputes, preventing fraud or abuse, enforcing agreements, and meeting applicable legal, accounting, or operational requirements.

Retention periods may differ depending on the type of information and the nature of the customer relationship. Information that is no longer reasonably necessary may be deleted, anonymized, or securely archived as appropriate.

Data security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, email system, database, or storage system can be guaranteed to be completely secure.

Your privacy requests

You may contact VIP Stars Limo to request information about personal information associated with you, correct inaccurate contact information, delete information where appropriate, or ask how your information is used.

Certain information may need to be retained when reasonably necessary for legal, security, recordkeeping, dispute-resolution, or other legitimate purposes. We may need to verify your identity before processing certain requests.

California privacy

California residents may have additional rights under applicable California privacy laws depending on the circumstances and whether those laws apply to VIP Stars Limo. Where legally required, we will honor applicable rights regarding access, correction, deletion, and other privacy requests.

VIP Stars Limo does not discriminate against individuals for exercising applicable privacy rights. The California Consumer Privacy Act provides additional rights when a business falls within its statutory coverage requirements.

Children’s privacy

This website is intended for individuals seeking transportation services and is not directed toward children under 13. We do not knowingly use the website to solicit personal information from children under 13.

If we become aware that information from a child was submitted without appropriate authorization, we may delete it.

Third-party websites and services

The website may contain links to third-party websites, social-media profiles, maps, or other services. We do not control the privacy practices of third parties. Their own privacy policies govern information they collect through their websites or services.

Changes to this policy

We may update this Privacy & Cookie Policy when our website, services, providers, or privacy practices change. When we make material changes, we will update the effective date at the top of this page and provide additional notice when appropriate.

Contact us

For privacy questions or requests, contact VIP Stars Limo in Los Angeles, California by phone at (310) 745-9111 or email at Vipstarslimo@yahoo.com. Website: vipstarslimo.com.